The main contents of the manufacturer's warranty are as follows. For other details, please refer to your warranty card and Here.
| Service Overview | It is a paid compensation service for corporate customers that can be joined only at the time of product purchase. |
| Target Device | The target device is MiRZA. |
| Target region | Applications for repairs based on the MiRZA Safety Compensation Service can only be accepted from within Japan. |
| Concept of Usage Period | It is once a year starting from the service start date (product delivery date). The annual limit cannot be carried over to the next year. In addition, spontaneous failures within the manufacturer's warranty period (one year after delivery of the product) are not counted as the number of times. |
| Scope of failures to be repaired | This covers spontaneous failures, damage caused by the customer's negligence (excluding gross negligence) and other failures (including failures caused by moisture). |
| Scope of spontaneous failures that can be repaired by the MiRZA Safety Compensation Service | It refers to the failure of the hardware part of the equipment that occurred under normal use conditions in accordance with the instruction manual and caution labels. |
| Scope of failure not covered by the service | Failures of power cables and accessories, failures due to wear and tear of consumable parts such as batteries, minor failures that do not have a serious impact on functions such as scratches on exterior parts, failures due to natural disasters, failures caused by intentional or gross negligence, and failures due to software modification are not covered. In addition, battery replacement due to deterioration of battery performance is also not covered by the MiRZA Safety Compensation Service. For details, please refer to the MiRZA Safety Compensation Service Terms of Use. https://www.devices.nttqonoq.com/assets/pdf/MiRZA_compensation_202410.pdf |
| Use of the service in the event of theft or loss | If you do not have the device due to theft, loss, or other reasons, you will not be able to use the MiRZA Safety Compensation Service. |
| About mid-term cancellation | The usage fee will not be refunded due to early cancellation. |
| Applying for repairs when using the service | In the event of a malfunction, please apply for repair using the inquiry form "Repair Consultation". When applying for repair, you will need a document (such as a delivery note) that confirms the date of receipt of the product and a warranty card, so please keep it in a safe place. |