Please check the following for the main inquiries when requesting repairs.
Where to request repairs? | If the product is damaged (cracked, scratched lens, broken hinge, hinge rattled, etc.), please contact the Support Center. "Breakdowns and repairs NTT ConoQ Device Corporation Support Center https://www.devices.nttqonoq.com/support/repair/ Reception hours: Weekdays 10:00-18:00 Saturdays, Sundays, holidays, year-end and New Year holidays, and our system maintenance days are closed. |
Manufacturer's Warranty | One year from the date of purchase is covered by the manufacturer's warranty, and free repairs are provided within the scope stated in the warranty card. However, even within the warranty period, you may not be eligible for free repair, so please check the provisions of the warranty card carefully in advance. |
About repair fees | ● About repair fee It depends on the condition and situation of the repair service, so we will inform you each time. In addition, the approximate amount of the repair fee may vary depending on the condition and situation, so please check with our support center staff when requesting repair. ● In addition to the repair fee, the following expenses will be incurred. 1. In the case of home delivery repair, you will be responsible for the delivery fee. 2. Other expenses separately announced by the Company ● Even if repairs are not carried out, the following expenses will be incurred as repair fees. Thank you for your understanding. 1. Repair Cancellation Fee If you cancel the repair request for your convenience after estimating the repair fee at the customer's request, you will be responsible for the repair cancellation fee. 2. Inspection cost If, as a result of the inspection work, it is found that the product to be repaired is not malfunctioning, and no measures such as repair are taken, the inspection cost will be borne by the customer. There is an additional fee for creating and issuing a quotation. |
About the parts used for the repair | Refurbished parts or substitute parts may be used for repairs. In addition, we will voluntarily collect the parts that have been replaced due to repairs and dispose of them appropriately and disposed of. |
About Product Replacement | If it is determined that it is impossible, difficult, or unreasonable to respond by repair, we may provide repair by replacing the refurbished product (*) with the product requested for repair. If you do not agree to the exchange, we will treat the repair request as canceled. *Refurbished products: Products that have been repaired and maintained to confirm the same performance and quality as new products |
Warranty in case of transfer of the product | The warranty period at the time of original purchase applies, so it is one year from the date of original purchase, not from the date of transfer. |
Contact information when requesting repairs | If the customer's contact information, such as address, telephone number, e-mail address, etc., changes due to relocation, transfer, etc. during the repair period, please contact our support center immediately. Please note that if you do not contact us, we may not be able to return the repaired item. |
Labels, painting, and engravings applied by customers | Labels (stickers, protective sheets, etc.) attached by the customer themselves, as well as painting and engraving performed by the customer, may be lost during repair or replacement. In that case, it is not possible to restore to the original state. Please note that we are not responsible for any such loss. |
Management of Personal Information | The personal information of customers provided will be used only for the purpose of analysis and failure judgment, and will not provide customers' personal information to third parties. |