Is the screen display in color? | The screen is a color display. |
I want to adjust the brightness of the screen. | Please refer to this page. ⇒ "Adjust screen brightness" |
When I close the app, does the screen disappear? | It will be a standby screen where only the taskbar is displayed. |
The screen turns off often on its own | When you are not wearing XR glasses, the screen will turn off in 5 seconds. (The connection with the smartphone will be maintained.) ) |
The screen is dark |
Have you changed the brightness of your screen? ⇒ "Adjust the screen brightness" |
Afterimage remains on the screen | If the same screen is displayed for a while, an afterimage of the previous screen display may remain when you switch screens by operating something. The afterimage disappears over time. |
The image displayed on the XR glasses shakes while using the app. | The image displayed on the XR glasses may shake. In that case, you can try the following methods. 1. The communication status between the XR glasses and the smartphone may be unstable. Please try to reconnect and see if it improves. 2. XR glasses may be unstable due to rising temperatures. Please wait for some time before using it. 3. If you are using the product while charging, it may not be compatible with the charger. Disconnect the charging cable or try a different charger. |
The screen blinks | There is a possibility of malfunction. Please contact the Support Center. "Breakdowns and repairs NTT ConoQ Device Corporation Support Center https://www.devices.nttqonoq.com/support/repair/ Reception hours: Weekdays 10:00-18:00 Saturdays, Sundays, holidays, year-end and New Year holidays, and our system maintenance days are closed. |
Other troubles | Please contact the Support Center. "Breakdowns and repairs NTT ConoQ Device Corporation Support Center https://www.devices.nttqonoq.com/support/repair/ Reception hours: Weekdays 10:00-18:00 Saturdays, Sundays, holidays, year-end and New Year holidays, and our system maintenance days are closed. |