I want to check the charging status. | You can check the battery level on the taskbar of this product. ⇒ "Taskbar" When charging, the LED of this product lights up in red, and when charging is complete, it lights up in green. ⇒ "Charging" |
Unable to charge | Is the power plug of the commercially available AC adapter properly inserted into the electrical outlet? Is the commercially available AC adapter and this product installed correctly? ⇒ "Charging" |
Charging time takes long | If you are using a commercially available AC adapter, we recommend a charger that outputs 5V (7.5W or more) (such as one that supports USB PD). In low or high temperature environments, charging is limited to protect the battery. Charge the battery in an environment at room temperature. [Reference] Example of a charger that outputs 5V (7.5W or more): docomo AC Adapter 07 or AC Adapter 08 |
Other troubles | Please contact the Support Center. "Breakdowns and repairs NTT ConoQ Device Corporation Support Center https://www.devices.nttqonoq.com/support/repair/ Reception hours: Weekdays 10:00-18:00 Saturdays, Sundays, holidays, year-end and New Year holidays, and our system maintenance days are closed. |